Frequently Asked Questions

Orders, Shipping & Returns:


We restock our products regularly and provide frequent updates on when a particular product is in stock. Keep an eye on our site for updates! 

For online purchases, we can ship anywhere in Canada. Our products are currently only available at a few select Canadian retail locations

We apologize for the inconvenience and aim to make this right for you. 

We kindly ask that you fill out the contact form at the bottom of this page, and a customer service team member will reach out to you directly to address this issue.

We’re so sorry to hear that your package was damaged. 

We kindly ask that you fill out the contact form at the bottom of this page, and a customer service team member will reach out to you directly to address this issue.


We offer FREE shipping on orders over $75 before tax to all destinations within Canada.

Orders under $75 shipped within Canada will be charged a flat rate shipping fee by Canada Post or/and local post operator.

Please note that free shipping only applies to orders that include $75 or more of products. Gift cards are not included.

Unfortunately, shipping outside of Canada is unavailable at this time.


We process orders in the order they are received and aim to ship orders 1 to 2 business days after receiving them. We ship using Canada Post, which typically takes 2 to 9 business days for service within Canada.


At Maskwiomin, we stand by our ingredients and their well-known history of being highly effective and nourishing. That said, it's just as important to us that you feel this way too. 

If a product isn’t the right fit for you, we're here to help. We will gladly offer an exchange or *refund on gently used products within 30 days of purchase. After 30 days, returns will be eligible for a store credit. 

*Please note that shipping costs are not refundable.

To begin the return/exchange process, please reach out to our customer service team at with your order number and the products you'd like to exchange or return, and we'll be happy to help you.

We’re sorry to hear you received the wrong product. 

We kindly ask that you fill out the contact form at the bottom of this page, and a customer service team member will reach out to you directly to address this issue.

Yes, items marked as final sale, parts of a gift set, free gifts or promotional items are not eligible for returns. 


Our small in-house team formulates Maskwiomin products. 

We have taken a remedy from old indigenous lore and turned it into a highly-effective product to treat modern-day skin problems. Hand-crafted in Unama’ki / Cape Breton Island, we combined science and traditional Mi’kmaq knowledge to create a skincare brand that works for your skin. 

Maskwiomin is a traditional Mi’kmaq skincare remedy based on the natural power of birch. Birch bark is carefully processed using a campfire method to obtain a powerful and concentrated oily extract. The birch bark extract has excellent natural properties for sensitive skin and other skin conditions. Maskwiomin products are for external use only.

Birch Bark Creams

Our Original Birch Bark Cream contains a regular concentration of birch bark extract and a hint of a campfire smell. 

Our scented Birch Bark Creams contain the regular birch bark extract concentration with added natural fragrances. 

  • Sweetgrass: Sweetgrass is a medicinal herbal plant used in smudging ceremonies by the Mi’kmaq people. It has a beautiful, sweet aromatic scent with vanilla-like notes and has a calming effect.
  • Lemongrass: Lemongrass provides a refreshing citrus scent to the Maskwiomin cream. Lemongrass has astringent properties for soothing effects, particularly on the face.
  • Lavender: Luscious lavender is a classic scent with fresh floral and balsamic woody undertones. Our creams and lotions feel luxuriously enriched.
  • Sweet birch: Additional power of the birch for a refreshing minty scent with sharp, sweet fragrant notes.

Birch Bark Ointment:

Our Birch Bark Ointment is our extra-strength cream formulation. This product is highly concentrated and has a powerful campfire scent. 

Our cream formula is pH-skin optimized and makes it feel hydrated and protected. 

All Maskwiomin products have a shelf-life of at least 3 years under normal storage conditions. To maintain optimal quality, please store products at room temperature and avoid direct sunlight.

Maskwiomin products are all-natural and vegan-friendly. All our products are made exclusively from 100% non-animal products. Our products are also peanut and nut particles free.

We provide samples at our retail locations.

Maskwiomin products are registered in Canada with Health Canada under cosmetics regulation and can be sold in the United States under the FDA cosmetics regulation. The main ingredient (INCI) is Betula papyrifera bark extract, along with high-quality natural products such as Shea butter for the cream and extra virgin olive oil for the soaps.

Yes, we do! If you're interested in selling our products in your retail location, please inquire below. 

We also provide product samples for testing in your store and printed information that will help your sales assistant navigate the product more easily.

We offer online meetings with sales assistance to give more knowledge about the history of the product and real cases of loyal clients.

Contact us

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